I am also in the same case in relation to the follow-up of my gains, with indicated like state "not informed". Please tell us the meaning of this statement, hoping for the next validation of the winnings.
JIMMY949 wrote: Hello hi I currently have the same problem my earnings are in Here is the response from customer service to my request:
the indeterminate state or unspecified state is a temporary state that means that your gain is in one of these processing phases (phase generally related to the preparation of the shipment). This status will be updated as soon as the processing in question is completed. In a few days at most, this state will therefore be signifant again! Thank you for your patience and understanding🙁y):